One of these two puts real-time transcription and coaching into its cheapest tier. The other costs less to start but gates its AI call scoring behind a tier almost three times the price of its entry plan.
Dialpad’s AI Contact Center product (branded Support) and JustCall both appear in our Best Call Center Software roundup for 2026, and both lead with AI as the headline feature. The gap between them is less about whether they have AI, and more about which tier you have to buy to actually get the AI feature you want. Dialpad puts transcription and coaching into its entry plan; JustCall is cheaper to start but saves its sharpest AI tools, scoring and sentiment analysis, for its top tier.
JustCall‘s entry Team plan is $29/user/month with a 2-seat minimum. Dialpad‘s Support Essentials plan is reported at $80/user/month on annual billing.
Find this and other head-to-heads on our comparison hub, including Aircall vs JustCall, RingCentral vs Dialpad, and Nextiva vs Dialpad.
| Feature | Dialpad | JustCall |
|---|---|---|
| Entry price | $80/user/mo (reported) | $29/user/mo (Team) |
| Real-time transcription at entry tier | ✓ Essentials | ✓ (Team plan) |
| Speech coaching at entry tier | ✓ (Essentials) | ✗ (real-time agent assist is Pro Plus, $89/mo) |
| Live sentiment analysis | ✗ (Advanced, $115/mo) | ✗ (Pro Plus, $89/mo) |
| CRM integrations | Not listed on Support pricing page | ✓ 100+ integrations |
| Power dialer / bulk SMS campaigns | ✗ | ✓ (Pro, $49/mo) |
| Our overall score | 4.2/5 | 4.3/5 |
Entry price vs what’s actually bundled at entry
JustCall costs less to start. Dialpad puts more AI into that starting tier.
Bottom line: JustCall's entry Team plan is $29/user/month with a 2-seat minimum, roughly a third of Dialpad's reported $80/user/month Essentials price for its Support contact center product. But Dialpad's Essentials plan already includes real-time transcription and speech coaching, features JustCall doesn't fully match until higher tiers. JustCall's Team plan does include its own AI transcription, but the more advanced coaching and scoring tools, the ones most directly comparable to what Dialpad bundles at entry, are reserved for JustCall's Pro and Pro Plus plans at $49 and $89/user/month. Note: Dialpad's specific tier pricing could not be confirmed directly on Dialpad's own pricing page at the time of writing, which displays only a general overview without a tier-by-tier breakdown. The $80/$115/$150 figures used here are cross-corroborated across multiple independent pricing trackers and match the per-month figure Dialpad itself has published elsewhere, but are not vendor-primary confirmed in the way JustCall's figures are.
Request a written quote from Dialpad sales before budgeting, since its own pricing page does not publish Support tier pricing directly. Confirm current rates before comparing against JustCall's published figures.
Which tier actually gets you full AI parity
Both vendors gate their sharpest AI tool. The apples-to-apples comparison isn’t the entry tier.
Bottom line: If you want live sentiment analysis specifically, the real comparison isn't Dialpad's $80 Essentials against JustCall's $29 Team, it's Dialpad's $115 Advanced plan against JustCall's $89 Pro Plus plan, since that's the tier each vendor requires for it. At that like-for-like AI level, JustCall remains the cheaper option by $26/user/month, and it adds multi-channel AI note-taking, SMS copilot, and script compliance checking at that same Pro Plus tier, a broader bundle than Dialpad's Advanced plan is reported to include. Dialpad's advantage is that its entry Essentials tier, before any upgrade, already includes real-time transcription and speech coaching, which JustCall's entry Team plan does not fully match until a paid upgrade.
CRM depth and sales workflow tools
This is where the two products reveal they’re built for different buyers.
Bottom line: JustCall publishes 100-plus CRM integrations on its entry Team plan, with dedicated Salesforce CTI integration added on Pro, plus a power dialer and bulk SMS campaign tools built specifically for outbound sales teams. Dialpad's Support product, by contrast, does not list CRM integration depth or outbound campaign tooling as core features on its own pricing page, its AI Agents product (a separate, credit-billed offering for automating conversations) is the closer equivalent to JustCall's workflow automation, but it is priced and sold separately from the seat-based Support plans. A sales team evaluating these two primarily on CRM and campaign depth will find JustCall the more complete out-of-the-box fit.
Should I choose Dialpad or JustCall?
Bottom line: JustCall suits CRM-driven outbound sales teams that want the lowest entry price; Dialpad suits teams that want transcription and coaching built into the cheapest tier without a CRM-heavy stack.
- You want real-time transcription and speech coaching from the entry tier
- You don't need a CRM-heavy outbound sales stack
- You're open to Dialpad's separate, credit-billed AI Agents product for automation
- You'll confirm current pricing directly with Dialpad sales first
- Live sentiment analysis can wait until you're ready to upgrade to Advanced
- You want the lowest entry price in this comparison
- Your team runs CRM-driven outbound campaigns
- You need Salesforce CTI integration or a power dialer
- You're fine upgrading to Pro Plus later for AI scoring and sentiment
- You want the higher-rated platform at 4.3/5
For most call center teams, especially sales-driven ones, JustCall is the more complete starting point, a lower entry price, deeper CRM integrations, and dedicated outbound campaign tools built in.
But Dialpad is the right call for one specific buyer: a team that wants real-time transcription and speech coaching available immediately, without first paying for a CRM-and-campaign stack it won't use.
Before choosing Dialpad, get written pricing confirmation directly from its sales team, since its own pricing page does not break down Support tier costs publicly. If live sentiment analysis is a requirement for either platform, budget for Dialpad's Advanced tier or JustCall's Pro Plus tier, not the entry plan.
The most common questions teams ask when choosing between Dialpad and JustCall JustCall is better overall, scoring 4.3/5 versus Dialpad's 4.2/5, largely on its lower $29/user/month entry price and deeper CRM integration across 100-plus connectors. Dialpad is the stronger pick specifically for teams that want real-time transcription and speech coaching built into every tier from the start, including its $80/user/month Essentials plan, rather than gated behind a higher tier the way JustCall gates its AI note-taker and call scoring. Dialpad's contact center product, Support, is reported at $80/user/month for Essentials, $115 for Advanced, and $150 for Premium, all on annual billing. JustCall's Team plan is $29/user/month, rising to $49 for Pro and $89 for Pro Plus, each with a 2-seat minimum. Dialpad's published pricing could not be independently confirmed on its own pricing page at the time of writing and is cross-corroborated from multiple independent sources rather than vendor-primary confirmed. No. Dialpad's Essentials plan includes real-time transcription and speech coaching, but live call sentiment analysis is not included until the Advanced tier and above, per Dialpad's own feature comparison documentation. JustCall has a similar gate: its AI call scoring and sentiment analysis features are not included until the Pro Plus plan at $89/user/month. JustCall publishes 100-plus CRM integrations on its Team plan, with Salesforce CTI integration specifically added on its Pro plan at $49/user/month. JustCall's positioning leans heavily into campaign-driven sales workflows, including power dialer and bulk SMS campaign tools, that Dialpad's Support product does not list as core features on its own pricing page. Dialpad AI Agents is not sold at a fixed per-user price. Instead, customers purchase a pool of AI Agent Credits, and a conversation is only billed when the AI retrieves information or takes an action like scheduling, routing, or an order lookup, according to Dialpad's own pricing page. This is a separate product from the Support contact center plans and their seat-based pricing.Frequently asked questions: Dialpad vs JustCall
Is Dialpad or JustCall better for a call center?
How much does Dialpad cost vs JustCall?
Does Dialpad include sentiment analysis at every tier?
Which has deeper CRM integrations, Dialpad or JustCall?
What does Dialpad's AI Agents product cost separately?
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