Privacy Policy — what we collect and how we use it
This policy explains how GetOmnichannel ("we," "our," or "us") collects, uses, discloses, and safeguards your information when you visit getomnichannel.com (the "Site") and use our comparison tools, guides, and reviews.
GetOmnichannel is an independent review and comparison site — we don't sell software ourselves, we compare other vendors' products. Here's the plain-English summary:
- We collect what you give us directly (newsletter signups, contact forms, comments) and what your browser shares automatically (IP address, device info, pages viewed).
- We use cookies for analytics, remembering preferences, and comparison-tool functionality.
- We never sell your personal information. We only forward your details to a vendor if you explicitly request a quote or demo from them.
- You have rights over your data — access, correction, deletion, and more — explained in section 8.
- The Site isn't intended for anyone under 16, and we don't knowingly collect data from children.
1. Introduction
Welcome to GetOmnichannel ("we," "our," or "us"), an independent B2B review and comparison site for customer experience, helpdesk, VoIP, and related business software. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our Site and use our services.
Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access the Site.
2. Information We Collect
2.1 Personal information you provide
We may collect personal information that you voluntarily provide to us when you:
- Subscribe to our newsletter
- Fill out a contact or "get a quote" form
- Use our software comparison tool
- Submit a comment or review
- Enquire about advertising your product on our Site
This information may include:
| Category | Examples |
|---|---|
| Identity & contact | Name, email address, company name, job title, phone number |
| Other details | Any additional information you choose to provide us |
2.2 Information automatically collected
When you visit our Site, we automatically collect certain information about your device, including:
- IP address and browser type
- Operating system
- Pages visited, time on page, and clicks on comparison or "visit vendor" links
- Referring website addresses
- Device identifiers
3. How We Use Your Information
We use the information we collect to:
- Provide, operate, and maintain the Site and our comparison tools
- Improve, personalize, and expand our reviews and guides
- Understand and analyze how readers use the Site
- Develop new categories, comparisons, and features
- Communicate with you, including for support and editorial correspondence
- Send newsletters and product updates (with your consent)
- Connect you with a vendor when you explicitly request a quote or demo
- Find and prevent fraud and abuse
- Comply with legal obligations
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.
We use the following types of cookies:
| Cookie type | Purpose |
|---|---|
| Essential | Required for the website to function properly |
| Analytics | Help us understand how visitors interact with our Site |
| Advertising & affiliate | Attribute referrals to vendor pages and measure ad performance |
| Preference | Remember your settings, such as saved comparisons |
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, some portions of our Site may not function properly.
5. Sharing Your Information
We may share your information in the following situations:
- With service providers — third-party vendors that perform functions on our behalf, such as hosting, email delivery, and analytics.
- With vendors you choose to contact — if you submit a "get a quote" or demo request, we forward only the information you authorize to the specific vendor(s) you select.
- For business transfers — in connection with a merger, sale, or acquisition of all or part of our business.
- With your consent — for any other purpose you approve.
- Legal requirements — if required by law or in response to a valid request from public authorities.
We do not sell your personal information to third parties.
6. Data Security
We implement appropriate technical and organizational security measures designed to protect the security of any personal information we process. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
7. Data Retention
We keep your personal information only for as long as necessary for the purposes set out in this Privacy Policy, unless a longer retention period is required or permitted by law.
8. Your Privacy Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access — request access to your personal data
- Rectification — request correction of inaccurate data
- Erasure — request deletion of your personal data
- Restriction — request restriction of processing your data
- Portability — request transfer of your data to another service
- Objection — object to processing of your personal data
- Withdraw consent — at any time where we relied on consent to process your data
To exercise any of these rights, please contact us using the information in Section 12.
9. Third-Party and Affiliate Links
Our Site contains comparisons and links to third-party vendor websites and services that are not operated by us, including affiliate links that may earn us a commission. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites. We encourage you to review the privacy policy of any vendor site you visit.
10. Children's Privacy
Our Site is intended for business buyers and is not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us.
11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top. We encourage you to review this Privacy Policy periodically.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us at:
This Policy may be updated from time to time. Please check back periodically for changes.
Your information is encrypted and kept secure.