Questions, corrections, or pitches - we read everything
Outdated pricing on a vendor profile, a tool we missed, an advertising pitch, or a reader who just wants to argue about Zendesk's billing model - every email gets read by an actual human, usually within one or two business days.
Send us a message
Pick a topic so it lands in front of the right person on day one.
Already know what you need?
Most inquiries fit one of these four buckets. Each goes straight to the right place.
Fix our pricing
A vendor changed pricing or our tier is wrong. Send the page URL and the new pricing - we update within 24 hours.
Email editorial →List or sponsor a tool
Sponsored placements, featured slots in best-of articles, pay-per-lead, or newsletter sponsorships. Five-minute brief.
Open advertising brief →Suggest a tool
Building or using something we should review? Send the website and one or two lines on who it's for. We add candidates to the queue weekly.
Suggest a vendor →Press & quotes
Working on a piece about CX, helpdesk, or omnichannel software? We respond to journalist requests and HARO queries within the deadline.
Email press →Things people email about
A few questions that come up enough to answer up front.
Most messages get a reply within one business day, almost always within two. Factual corrections - wrong pricing, broken claim, dead link - get acknowledged the same day even if the fix takes longer to ship. Sponsorship pitches get a real response from the team, not a templated auto-reply.
No. That's the one rule we don't bend. Vendors can sponsor a featured slot at the top of category pages - labeled "Sponsored" - and run affiliate programs, but the editorial score next to the listing is independent and stays that way. A tool that pays for placement and doesn't deserve to be there won't stay there. Read the full breakdown in our editorial policy.
Email [email protected] with the page URL and your current public pricing page. We cross-check against the vendor's own pricing page (not a sales quote) and update within 24 hours of confirmation. We don't take pricing changes by phone - paper trail only.
No. We don't forward form submissions to vendor sales teams without your explicit consent. We've seen what happens when sites do that - six months of cold calls from vendors you never asked to hear from. If a form on this site mentions vendor outreach, that consent is shown clearly on the page itself.
Yes - we respond to HARO queries and direct press requests within the deadline you specify. Email [email protected] with your outlet, the angle, and the cutoff time. We'll send back a usable quote with a name and bio attached, or tell you straight up if it's outside our beat.
Not a public one. The team is distributed across timezones and email is faster - and gives both sides a paper trail, which matters when the conversation is about pricing data or sponsorship terms. If a call genuinely makes more sense, we'll book one in our reply.
While you're here - find the right tool
Compare 200+ omnichannel, helpdesk, live chat, VoIP, and SMS platforms. Verified pricing. Independent scoring. Zero bias.