One of these charges a flat fee no matter how many people answer chats. The other undercuts it on a per-agent basis and bundles AI into every tier. The right call depends on how your team is actually staffed.
Re:amaze and LiveAgent both combine live chat with a shared inbox and automation, but they charge for it very differently. Re:amaze offers a flat monthly rate that doesn’t care how many people are logged in, as long as conversation volume stays under a cap. LiveAgent prices strictly per agent, starting cheaper than Re:amaze’s own per-agent tier, and bundles its AI features into every plan rather than metering them by resolution.
Re:amaze‘s Basic plan is $29 per agent per month, or $26.10 billed annually, with 5 AI resolutions per user included. LiveAgent‘s Small Business plan is $15 per agent per month billed annually, or $19 monthly, with AI features bundled in at no extra metered cost.
Find this and other live chat head-to-heads on our comparison hub and in our Best Live Chat Software roundup, including LiveChat vs Intercom and Freshchat vs Intercom.
| Feature | Re:amaze | LiveAgent |
|---|---|---|
| Entry per-agent price | $29/agent/mo (Basic) | $15/agent/mo annual (Small Business) |
| Flat-rate unlimited-agent plan | ✓ ($59/mo, capped at 500 conversations) | ✗ (not published) |
| AI resolutions at entry tier | 5/user/mo ($0.85 extra from Pro tier up) | ✓ Bundled, no stated cap |
| Social channel coverage (top tier) | Facebook, Messenger, Instagram, X | + Viber, Telegram, WhatsApp |
| Live screensharing / in-chat video | ✓ (Plus tier, $69/agent/mo) | ✗ (not published) |
| Our overall score | 3.5/5 | 4.5/5 |
Pricing: flat-rate chat versus cheaper per-agent tiers
Two different ways of thinking about what you’re actually paying for.
Bottom line: Re:amaze's Starter plan is a flat $59 per month no matter how many team members you add, though it caps usage at 500 responded conversations per month, a real constraint for a growing team. Its per-agent Basic plan starts at $29 per agent per month, or $26.10 billed annually. LiveAgent skips the flat-rate option entirely but undercuts Re:amaze's own per-agent price: Small Business is $15 per agent per month billed annually, or $19 billed monthly, nearly half of Re:amaze's Basic rate. For a team of five or more agents with moderate conversation volume, LiveAgent's per-agent model is very likely cheaper than Re:amaze's Basic tier. For a very small team that wants to add seats without doing per-seat math, Re:amaze's flat Starter plan is the more predictable bill, as long as the 500-conversation cap fits your volume.
Re:amaze's $59/month Starter plan is capped at 500 responded conversations per month. If your team is close to that volume, model the per-agent Basic plan too before committing.
AI resolutions: metered caps versus a bundled allowance
What happens once your AI agent handles more conversations than your plan expects.
Bottom line: Re:amaze meters its AI Agent by resolutions per user per month: Basic includes 5, Pro includes 10, and Plus includes 20, with additional resolutions billed at $0.85 each starting on the Pro tier. LiveAgent bundles AI Answer Assistant, AI Chatbot, AI Human Handover, and AI Autoresponder into every tier, including the entry-level Small Business plan, with no separate per-resolution overage fee published. For a team that expects AI to handle a high volume of repetitive questions, LiveAgent's bundled approach removes a cost variable that Re:amaze's per-resolution billing introduces once usage climbs past the included allowance.
Channels and collaboration tools beyond the chat widget
Where each platform’s higher tiers actually add value.
Bottom line: LiveAgent's Large Business tier, at $49 per agent per month annually, adds Facebook, Instagram, X, Viber, Telegram, and WhatsApp to its channel list, plus a built-in call center and IVR starting at the Medium Business tier. Re:amaze's Pro and Plus tiers take a different route, adding SMS and voice channels, a custom domain, and status page, and Plus specifically adds live screensharing through its Peek feature and in-chat video calls, neither of which LiveAgent publishes as a feature. A team that lives on social messaging channels will likely find LiveAgent's breadth more useful; a support team that wants to screen-share with a customer mid-conversation has no equivalent option on LiveAgent.
Should I choose Re:amaze or LiveAgent?
Bottom line: LiveAgent suits most teams on price, score, and channel breadth; Re:amaze suits a small ecommerce team that wants a flat unlimited-seat plan and screensharing in chat.
- You want a flat $59/month bill regardless of agent count
- Your conversation volume reliably stays under 500/month on Starter
- You run an ecommerce storefront and want order bots and Cues proactive messaging
- You want live screensharing or in-chat video calls built in
- You're comfortable with per-resolution AI overage once you exceed the included allowance
- You want the lower per-agent entry price, especially billed annually
- You want AI chatbot and answer assistant features bundled, not metered
- You need a built-in call center and IVR as you scale
- You want the widest social channel coverage, including WhatsApp and Telegram
- You want the higher-rated platform at 4.5/5
For most teams, LiveAgent is the stronger all-around pick, cheaper per agent, a higher score in our evaluation, AI bundled into every tier, and a broader social channel list once you reach its higher plans.
But Re:amaze is the right call for one specific buyer: a small ecommerce team that wants to add agents freely under a flat $59 monthly bill, or that specifically wants live screensharing and in-chat video as part of its support workflow.
Before choosing Re:amaze's Starter plan, check your actual monthly conversation volume against its 500-conversation cap. If you're likely to exceed it, LiveAgent's per-agent Small Business plan is very likely the cheaper and simpler path regardless of team size.
The most common questions teams ask when choosing between Re:amaze and LiveAgent LiveAgent is the better default for most teams, scoring 4.5/5 against Re:amaze's 3.5/5 in our evaluation, with a cheaper entry price at $15 per agent per month annually versus Re:amaze's $29 per agent, plus broader social channel coverage at its higher tiers. Re:amaze's advantage is narrower: a flat $59 per month Starter plan with unlimited team members, which suits a small ecommerce team more than a per-agent model does. Re:amaze's Basic plan is $29 per agent per month, or $26.10 per agent billed annually, with 5 AI resolutions per user included each month. LiveAgent's Small Business plan is $15 per agent per month billed annually, or $19 per agent billed monthly, and includes AI Answer Assistant and AI Chatbot features bundled in at every tier, including the entry plan. Yes. Re:amaze's Starter plan is a flat $59 per month regardless of how many team members you add, but it caps usage at 500 responded conversations per month. LiveAgent does not publish an equivalent flat-rate, unlimited-agent plan; every LiveAgent tier is priced per agent. Based on LiveAgent's published pricing, AI Answer Assistant, AI Chatbot, AI Human Handover, and AI Autoresponder are bundled into every subscription tier, including the entry-level Small Business plan, with no separate per-resolution overage fee listed. This differs from Re:amaze, where AI resolutions beyond the included monthly allowance are billed at $0.85 each starting on the Pro tier. LiveAgent's Large Business tier, at $49 per agent per month annually, adds Facebook, Instagram, X, Viber, Telegram, and WhatsApp channels. Re:amaze's Pro and Plus tiers add SMS and voice channels alongside its existing social inbox support, and Re:amaze additionally offers live screensharing and in-chat video calls on its Plus plan, which LiveAgent does not publish as a feature.Frequently asked questions: Re:amaze vs LiveAgent
Is Re:amaze or LiveAgent better?
How much does Re:amaze cost vs LiveAgent?
Does Re:amaze have a flat-rate plan for unlimited agents?
Does LiveAgent charge extra for AI chatbot usage?
Which platform supports more social media channels?
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