One plugs straight into a video platform most teams already use. The other is built specifically for small businesses that just want a reliable phone line, provided you pick the right tier.
Zoom Phone and Ooma Office both target growing businesses, but they come from opposite starting points. Zoom Phone is an add-on to a video collaboration platform most companies already have accounts on. Ooma Office is a purpose-built small-business phone system with no video or collaboration ambitions at all. The right choice depends on whether you want one vendor for meetings and calls, or a dedicated phone system you configure tier by tier.
Zoom Phone‘s entry Metered plan is $10.50/user/month, the cheapest entry price in our 2026 VoIP roundup. Ooma Office‘s entry Essentials plan is $19.95/user/month.
| Feature | Zoom Phone | Ooma Office |
|---|---|---|
| Entry price | $10.50/mo (Metered) | $19.95/mo (Essentials) |
| Call queuing | ✓ Standard | ~ (Pro Plus only, $29.95/mo) |
| Video meetings | ✓ (via Zoom ecosystem) | ~ (Pro, $24.95/mo+) |
| AI assistant free at entry tier | ✗ (Workplace bundle only) | ✗ Not offered |
| Desk-phone compatibility documentation | ✓ Broader, well-documented | ~ Primarily own hardware |
| Our overall score | 4.4/5 | 4.1/5 |
Pricing: the widest price gap in our VoIP roundup
Why Zoom Phone’s entry tier undercuts Ooma by nearly half.
Bottom line: Zoom Phone's Metered plan at $10.50/user/month is the cheapest entry price we found across our entire 2026 VoIP roundup. Ooma Office's Essentials plan at $19.95/user/month costs nearly double, and that entry tier still excludes video meetings, call recording, and call queuing entirely. A team strictly comparing sticker prices for a basic business phone line will find Zoom Phone meaningfully cheaper before even factoring in the ecosystem advantages.
If call queuing matters to your team, Ooma Office's Essentials and Pro plans only include ring groups, not a true queue. You'd need Pro Plus at $29.95/user/month, nearly three times Zoom Phone's entry price, to get the equivalent feature.
Ecosystem fit: one vendor for meetings and calls
Why this comparison often isn’t really about the phone system alone.
Bottom line: Zoom Phone's biggest practical advantage for many buyers isn't a phone feature at all, it's that it plugs into the same admin console as Zoom Meetings, which a large share of businesses already use for video calls. On the broader Zoom Workplace bundle, that also brings AI Companion access at no extra cost. Ooma Office has no equivalent collaboration suite; it's built specifically to be a standalone phone system, which is exactly the point for a buyer who doesn't want a video platform bundled into their phone bill at all.
If your team already runs meetings on Zoom, adding Zoom Phone consolidates billing and administration into one platform. Ooma Office offers no equivalent video or collaboration tie-in.
Desk-phone compatibility
Relevant for offices that still rely on physical handsets.
Bottom line: Zoom Phone maintains a broader, better-documented list of certified third-party desk phones, reflecting its longer track record as a standalone business phone product independent of its video roots. Ooma Office supports desk phones too, but mostly through its own branded hardware alongside a shorter list of certified third-party devices. A business with an existing fleet of desk phones from multiple manufacturers is more likely to find full compatibility confirmed with Zoom Phone.
Should I choose Zoom Phone or Ooma Office?
Bottom line: Zoom Phone suits teams that want the lowest price and/or already use Zoom Meetings; Ooma Office suits small businesses that specifically want a standalone phone system with no collaboration-suite ties.
- You want the lowest entry price in this roundup
- Your team already uses Zoom Meetings or plans to adopt Zoom Workplace
- You want call queuing included without a top-tier upgrade
- You have a mixed fleet of third-party desk phones
- You want the higher-rated platform at 4.4/5
- You specifically don't want a video/collaboration suite bundled with your phone system
- You're comfortable choosing a specific tier (Essentials, Pro, or Pro Plus) for your exact needs
- You're fine with Ooma-branded desk phone hardware
- You want a dedicated, phone-only vendor relationship
- Month-to-month billing without an annual commitment matters more than entry price
For most teams, Zoom Phone is the stronger choice: the lowest entry price in our roundup, call queuing included standard, and a real advantage for any team already using Zoom Meetings.
But Ooma Office is the right call for one specific buyer: a small business that deliberately wants a phone-only vendor with no video or collaboration suite attached, and is comfortable selecting the exact tier that matches its feature needs.
Before choosing Ooma Office off its $19.95 Essentials price, confirm whether you'll need call queuing, video meetings, or call recording, each pushes the real cost closer to or above Zoom Phone's entry price.
The most common questions teams ask when choosing between Zoom Phone and Ooma Office Zoom Phone scores 4.4/5 against Ooma Office's 4.1/5 in our evaluation. Zoom Phone's Metered plan starts at $10.50/user/month, the cheapest entry price in our 2026 VoIP roundup, and it fits naturally for teams already using Zoom Meetings. Ooma Office starts at $19.95/user/month for Essentials but gates video meetings, call recording, and call queuing behind its Pro and Pro Plus tiers. Zoom Phone's entry Metered plan is $10.50/user/month. Ooma Office's Essentials plan is $19.95/user/month, Pro is $24.95/user/month, and Pro Plus is $29.95/user/month. Ooma's Essentials tier excludes video meetings and call recording, which require Pro, and excludes call queuing entirely until Pro Plus. Both support desk phones, but Zoom Phone's desk-phone compatibility list is broader and better documented, reflecting its longer track record as a standalone business phone product. Ooma Office supports desk phones primarily through its own branded hardware and a shorter list of certified third-party devices. Often yes. Teams already using Zoom Meetings can add Zoom Phone into the same admin console and, on the Zoom Workplace bundle, gain access to AI Companion at no extra cost. This collaboration-suite advantage doesn't exist with Ooma Office, which is a standalone phone system with no equivalent meetings or collaboration product. Not on its Essentials or Pro plans. Ooma Office only adds true call queuing on its Pro Plus plan at $29.95/user/month; the cheaper tiers include ring groups but not an ordered queue. Zoom Phone includes call queuing as a standard feature without requiring a top-tier upgrade.Frequently asked questions: Zoom Phone vs Ooma Office
Is Zoom Phone or Ooma Office better?
How much does Zoom Phone cost vs Ooma Office?
Does Ooma Office support desk phones as well as Zoom Phone?
Is Zoom Phone worth it if I already use Zoom Meetings?
Does Ooma Office have a call queue?
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